What are your business hours?
Our regular business hours are Monday to Friday, 7:30am to 4:00pm PST.
We are closed on major holidays such as Memorial Day, Independence Day, Labor Day and Thanksgiving Weekend
Our annual winter shutdown is from Christmas Day to New Year’s Day
Do you have pick-up and delivery service?
Yes, we do have pick-up and delivery schedules in place that cover the Greater Los Angeles Area:
Monday & Wednesday: Orange County
Tuesday & Thursday: Los Angeles County
Friday: Inland Empire
Please contact Customer Service (firstname.lastname@example.org) or call (657) 216-2600 for pick-up inquiry and schedules
What is your turnaround time?
Standard turnaround for the majority of equipment is 5-7 business days. Equipment such as gage blocks, have extended turnaround time of 7-10 business days.
We also offer expedited turnaround services (check for availability): 24-hr, 48-hr and 72-hr turnaround times are available for a fee upon request
For tools and equipment that require to be sent out to our approved vendors, turnaround time varies, depending on the vendor
Do you accept credit cards?
Yes, we do accept major credit cards such as Visa, MasterCard and American Express
Do you perform onsite calibration?
If an equipment cannot be moved because of size and weight limitations, we offer on-site calibration for such equipment. On-site calibration is also your solution if turnaround time is an issue. Here are some common answers to your ONSITE CALIBRATION QUESTIONS:
Scheduling: We request that you call in or email at least 2-weeks in advance to be able to accommodate your request, our calendar can fill out quick
Minimum Charge: Yes we have minimum charge for onsite calibration ($275 for dimensional/mechanical equipment, $400 for electrical and $800 for RF equipment)
Travel Charge: Onsite calibrations are charged round trip, with a travel fee of $1.80/mile or a minimum of $65
Setting up onsite calibration: To setup an onsite schedule, please call and/or email/fax your list. This will help us determine: what items can be done onsite, what standards/procedures to deploy and the technician/s to schedule
Can I drop off my equipment at your facility?
Yes, you can always drop off at our Shipping/Receiving during our regular business hours. Remember to include a Purchase Order or leave a contact information with your packing list, so we can process your equipment in a timely manner.
Do you publish a price list?
Do you also offer repair?
Yes, we do repairs for dimensional tools and electrical equipment. We stock common parts for calipers. micrometers and indicators. For dimensional/mechanical repair inquiries, you can contact our repair department directly for quotes.
What should I expect when I submit my equipment for repair?
Our company has repair facility to process your equipment. Like any other calibration, this is a first come, first served basis. For dimensional/mechanical repairs, we normally don’t charge an evaluation fee and you can expect a repair estimate in 7-10 business days. The quote will include the pricing for labor and parts plus the expected turnaround time. For electrical repair, we do charge evaluation fee which is waived upon approval. Pricing and turnaround time depend on Mfr/model and parts availability.