Frequently asked questions

We are open Monday through Friday, 7:30 AM to 4:00 PM Pacific. We are closed on major holidays and observe a winter shutdown between Christmas and New Year’s Day.

Yes. Free scheduled pick-up and delivery routes cover the greater Los Angeles area: Orange County on Mondays and Wednesdays, Los Angeles County on Tuesdays and Thursdays, and the Inland Empire on Fridays. Email customerservice@americangage.com or call (657) 216-2600 to get on a route.

Standard turnaround is 7–10 business days. Special-handling items may require additional time. Expedited 24, 48, and 72-hour service is available for a fee. Contact customer service for pricing and availability.

Wherever a NIST-traceable reference exists for the measurement, yes — the calibration connects through an unbroken, documented chain, with stated uncertainty at each link, to national standards maintained by NIST, and the traceability chain is shown on the certificate. Some services are functional-check or verification certifications for which no NIST-traceable standard applies; those certificates state the basis used instead. If NIST traceability is required for a specific item, just ask and we will confirm it up front.

American Gage is accredited to ISO/IEC 17025:2017 by A2LA under certificate number 4296.01, and operates in compliance with ANSI/NCSL Z540-1-1994 and Z540.3-2006. Our quality system is compliant with ISO 10012 and applicable portions of AS9100, ISO 13485, IATF 16949, and FDA 21 CFR requirements.

Instrument identification, as-found and as-left readings, measurement uncertainty, the reference standards used with their traceability, environmental conditions, technician identity, calibration and due dates, and the decision rule applied with the test uncertainty ratio (TUR) documented per ANSI/NCSL Z540.3.

Yes. On-site calibration is available for most equipment. We recommend booking about 3–4 weeks ahead. Service minimums apply by discipline ($275 dimensional/mechanical, $400 electrical, $800 RF) plus round-trip travel at $1.80 per mile ($65 minimum). After-hours and weekend emergency calls are available.

Absolutely. Drop-offs are welcome at 1131 S Richfield Rd, Placentia, CA 92870 during business hours. Just include a purchase order or packing list with your equipment.

Yes. We repair dimensional hand tools (stocking parts for major brands such as Mitutoyo, Starrett, Interapid, and SPI), resurface granite surface plates, repair hardness testers, and handle electrical repairs through certified repair technicians. Our policy: repair estimates never exceed 50% of the new cost of the unit. Beyond that, we recommend replacement. Reach the repair department at repair@americangage.com.

Send your equipment list (manufacturer, model, serial number, and any compliance requirements your customers reference, including ITAR status if applicable) through our contact form or to customerservice@americangage.com. We respond with scope confirmation, pricing, and turnaround within one to two business days.

We accept Visa, MasterCard, and American Express, in addition to standard PO terms.

The current scope of accreditation PDF is available directly from A2LA’s public directory. See the download link on our Accreditations page. It always reflects the current revision, ready for your supplier-qualification packet.